Privacy Policy

Effective Date: September 5, 2026 Roman Home Maintenance (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, request services, communicate with us, or use our handyman and home maintenance services.

Information We Collect

We may collect information that you voluntarily provide to us, including:NamePhone numberEmail addressProperty or service addressInformation related to your project or service requestAppointment and scheduling informationService and customer historyCommunications between you and Roman Home MaintenanceBilling and transaction-related informationOur website may also automatically collect certain technical information, including IP address, browser type, device information, pages visited, and the date and time of website visits.This information may be collected through our website, online forms, telephone calls, text messages, email, scheduling systems, invoicing systems, or other interactions with our business.

How We Use Your Information

We may use the information we collect to:Respond to inquiries and estimate requestsSchedule and confirm appointmentsProvide estimates, invoices, receipts, and other service-related informationProvide handyman, home maintenance, cleaning, and other services offered by our businessCommunicate with customers regarding projects and appointmentsProvide customer supportMaintain customer and service recordsProcess paymentsImprove our services, website, and customer experienceSend service updates, reminders, follow-up communications, or promotions when permitted

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Roman Home Maintenance, we may send SMS or text messages related to our services.Messages may include:Appointment confirmations and remindersScheduling updatesEstimate and invoice notificationsProject or job updatesCustomer service communicationsFollow-up messagesService-related noticesPromotional or marketing messages when you have consented to receive themMessage frequency may vary depending on your interactions with Roman Home Maintenance and the services you request.Message and data rates may apply.You may opt out of receiving text messages at any time by replying STOP to a message from us. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.For assistance with text messages, reply HELP or contact Roman Home Maintenance using the contact information provided below.Consent to receive SMS/text messages is not a condition of purchasing goods or services from Roman Home Maintenance.

SMS Consent and Mobile Information

Roman Home Maintenance does not sell, rent, or share your mobile phone number, SMS consent, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.Mobile information and text messaging consent will not be shared with third parties for marketing purposes.We may provide information to service providers that assist us in delivering communications or operating our business when necessary to provide those services. Such providers may only use the information as necessary to perform services on our behalf.

Sharing Your Information

We do not sell, rent, or trade your personal information.We may share information with trusted third-party service providers when reasonably necessary to operate our business or provide services to you. These may include:Website hosting providersCustomer management, scheduling, or invoicing softwarePayment processorsCommunication service providersMarketing or analytics providersContractors or service partners when necessary to complete a service requested by youThese providers are provided only the information reasonably necessary to perform their services.We may also disclose information when required by law, regulation, court order, or other legal process.SMS consent, mobile phone numbers, and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.Access to customer information is limited to individuals and service providers who reasonably need access to perform business-related functions.However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies and Analytics

Our website may use cookies and similar technologies to provide website functionality, understand website traffic, and improve the customer experience.You may choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. Roman Home Maintenance is not responsible for the privacy practices, security, or content of third-party websites or services.

Your Privacy Rights

Depending on applicable law and your location, you may have the right to:Request access to personal information we maintain about youRequest correction of inaccurate informationRequest deletion of certain personal informationUpdate your contact informationOpt out of marketing communicationsOpt out of SMS/text messagesTo make a privacy-related request, contact us using the information below.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy, your personal information, or our SMS/text messaging practices, please contact:Roman Home Maintenance
Spartanburg, South Carolina
Phone: 864-256-1151
Email: josh.roman@romanhomemaintenancellc.com
Website: www.romanhomemaintenancellc.com