ROMAN HOME MAINTENANCE

TERMS AND CONDITIONS

Effective Date: August 29, 2026
Version: 2026.08.29.1

Acceptance of Terms

These Terms and Conditions apply to estimates, proposals, work orders, and services provided by Roman Home Maintenance.

By electronically accepting an estimate or proposal, signing an agreement, authorizing work, or otherwise providing documented acceptance of services, the customer acknowledges that they have been provided access to these Terms and Conditions, have had the opportunity to review them, and agree that these Terms and Conditions are incorporated into and form part of the agreement with Roman Home Maintenance.

The accepted estimate or proposal, written scope of work, these Terms and Conditions, and any approved change orders collectively constitute the agreement between Roman Home Maintenance and the customer.

The version of these Terms and Conditions identified in the applicable estimate or proposal and in effect at the time of acceptance will govern that project unless otherwise agreed in writing.

1. Scope of Work

Roman Home Maintenance will perform only the work specifically described in the accepted estimate, proposal, work order, or approved change order.

Any item, repair, service, material, or task not specifically included in the written scope of work is excluded unless subsequently authorized as additional work.

Descriptions, measurements, quantities, and photographs included with an estimate are intended to help define the scope of work but may be subject to adjustment if actual site conditions differ from conditions visible at the time of estimating.

2. Estimates and Pricing

Estimates are based upon visible and reasonably observable conditions at the time the property is inspected.

Pricing assumes normal construction conditions unless otherwise stated.

Roman Home Maintenance is not responsible for concealed or unforeseen conditions that could not reasonably have been identified before work began.

Unless specifically stated otherwise, pricing does not include additional work resulting from concealed damage, code deficiencies, previous improper repairs, hazardous materials, or customer-requested changes.

3. Materials and Mileage

All required upfront material costs and mileage or travel charges are due before work begins unless otherwise stated in writing.

Material payments become non-refundable once materials have been purchased, ordered, fabricated, cut, modified, or otherwise committed to the project.

Mileage and travel charges become non-refundable once travel related to the project has occurred.

Unused standard materials purchased by Roman Home Maintenance may be returned when reasonably possible. Any refund or credit will be subject to supplier return policies, restocking fees, and other costs incurred.

Special-order, custom, clearance, cut, mixed, tinted, or otherwise non-returnable materials are non-refundable.

4. Customer-Supplied Materials

When the customer elects to provide materials, fixtures, appliances, equipment, or other products, the customer is responsible for ensuring that those items are correct, complete, compatible, undamaged, and available when required.

Roman Home Maintenance is not responsible for defects, missing components, incorrect sizing, compatibility problems, manufacturer defects, shipping damage, or warranty issues involving customer-supplied products.

Additional labor, trips, delays, removal, reinstallation, or modifications resulting from incorrect, defective, incomplete, or unavailable customer-supplied materials may result in additional charges.

Roman Home Maintenance does not provide a product warranty on customer-supplied materials. Any applicable manufacturer's warranty remains between the customer and the manufacturer or retailer.

5. Labor Payment Schedule

For projects with total labor charges of less than $300, labor payment is due immediately upon completion.

For projects with total labor charges of $300 through $1,000, a 50% labor deposit is required before work begins. The remaining balance is due immediately upon completion.

For projects with total labor charges greater than $1,000, payment for labor completed is due every two calendar days during active work unless another progress-payment schedule is specifically stated in the estimate or proposal.

Materials, mileage, deposits, or other required upfront charges remain separate from the labor payment schedule unless otherwise stated.

6. Payment Methods

Payment is due upon receipt unless another due date or payment schedule is specifically stated.

Accepted payment methods are those made available or approved by Roman Home Maintenance.

Cash payments may be rounded down to the nearest whole dollar.

Work will not begin until required deposits and upfront payments have been received and cleared.

7. Late Payments and Stop-Work Rights

Payments are due according to the payment schedule stated in the accepted estimate, proposal, invoice, or these Terms and Conditions.

Any amount not received by its stated due date is past due.

A late fee of $35 may be assessed when a payment remains unpaid for more than five calendar days after its due date.

An additional $35 late fee may be assessed for each additional 30-day period the balance remains unpaid, to the extent permitted by applicable law.

Roman Home Maintenance may immediately suspend work when a required deposit, progress payment, change-order payment, or other scheduled payment becomes past due.

Work is not required to resume until all past-due amounts and applicable charges have been paid.

A project suspended for nonpayment may be removed from the active schedule. Payment of the past-due balance does not guarantee immediate resumption of work. The project will be rescheduled according to Roman Home Maintenance's then-current availability.

Roman Home Maintenance is not responsible for project delays, scheduling changes, material costs, deterioration, or other consequences reasonably resulting from work being suspended because of customer nonpayment.

Acceptance of a late or partial payment does not waive the right to collect the remaining balance or other amounts lawfully due.

8. Scheduling

Work will be scheduled after the estimate or proposal has been accepted and all required deposits or upfront payments have been received.

Scheduled dates are estimates unless specifically guaranteed in writing.

Scheduling may change due to weather, material availability, supplier delays, concealed conditions, emergencies, illness, equipment failure, changes in scope, other contractors, customer delays, or other circumstances reasonably outside the control of Roman Home Maintenance.

Roman Home Maintenance will make reasonable efforts to communicate significant scheduling changes.

9. Property Access

The customer is responsible for providing reasonable and timely access to the property and work area on scheduled workdays.

The customer is responsible for providing any necessary keys, gate codes, parking access, building access, or other permissions necessary to perform the contracted work.

If Roman Home Maintenance cannot access the work area at the scheduled time because of circumstances within the customer's control, additional trip, mileage, mobilization, or labor charges may apply.

10. Customer-Caused Delays

The customer is responsible for delays caused by failure to provide access, required decisions, selections, approvals, customer-supplied materials, utilities, or other items reasonably necessary for work to continue.

Additional trips, labor, storage, equipment rental, mobilization, material price increases, or other expenses resulting from customer-caused delays may be charged as additional work.

11. Cancellations and Project Suspension

Customers may cancel work before commencement by notifying Roman Home Maintenance.

Amounts already spent or committed for materials, special orders, mileage, delivery charges, equipment rentals, permits, or other project-specific expenses are non-refundable to the extent those costs cannot reasonably be recovered.

If the customer cancels or indefinitely suspends a project after work has begun, payment for all labor performed, materials purchased or committed, mileage, equipment charges, and other costs incurred through the date work stops becomes immediately due.

12. Change Orders and Additional Work

The accepted estimate covers only the stated scope of work.

Customer-requested additions, alterations, upgrades, substitutions, or changes are considered additional work and may result in additional charges and additional project time.

Additional work may be authorized through Jobber, email, text message, written change order, or another documented electronic communication.

When immediate action is reasonably necessary to prevent additional property damage or address a safety concern and the customer cannot reasonably be reached, Roman Home Maintenance may take reasonable temporary protective measures. Substantial permanent repairs outside the original scope will not be performed without customer authorization except where otherwise permitted or required by law.

Requests made directly to employees, helpers, or subcontractors do not automatically modify the contract unless authorized by Roman Home Maintenance.

13. Concealed and Unforeseen Conditions

Estimates are based on visible conditions at the time of inspection.

If hidden conditions are discovered, including but not limited to water damage, rot, insect damage, structural deficiencies, code violations, deteriorated framing or subflooring, hidden utility lines, improper previous repairs, or other concealed conditions, additional work may be required.

Roman Home Maintenance will notify the customer and obtain authorization before performing substantial additional corrective work whenever reasonably possible.

Such work is outside the original scope unless specifically included and will be billed according to the additional labor, materials, equipment, and time required.

Roman Home Maintenance is not responsible for delays or additional costs caused by concealed or unforeseen conditions that could not reasonably have been identified before work began.

14. Existing Conditions and Incidental Effects of Construction

Repair and remodeling work may reveal or affect existing finishes, materials, or conditions.

Roman Home Maintenance is not responsible for pre-existing damage or for reasonable and unavoidable effects of properly performing the contracted work.

Examples may include minor paint chipping during removal of existing trim, visible paint or flooring differences after removing fixtures, disturbance of brittle or deteriorated materials, nail or fastener holes, minor wall disturbance, or previously hidden damage becoming visible.

This provision does not relieve Roman Home Maintenance of responsibility for damage caused by negligence.

15. Material, Color, Texture, and Finish Matching

Roman Home Maintenance will make reasonable efforts to match existing materials and finishes when matching is included in the scope.

Exact matches cannot be guaranteed because of age, fading, weathering, manufacturer changes, discontinued products, dye-lot differences, existing application methods, and other factors outside the company's control.

This applies to items including paint, flooring, drywall texture, grout, caulk, stain, wood, siding, roofing, trim, hardware, masonry, and similar materials.

A reasonable variation between existing and repaired materials will not by itself constitute defective workmanship.

16. Drywall Finishing and Inspection Standards

Unless otherwise specified in writing, drywall finishing performed by Roman Home Maintenance will be completed to a generally accepted Level 4 finish where appropriate for the project.

A Level 4 finish is intended for normal residential lighting conditions, flat or similar paints, and light textures.

Minor surface variations, joints, fasteners, or imperfections may become visible under critical or glancing light, direct sunlight, high-intensity LED lighting, flashlights, spotlights, or unusually close inspection.

Drywall workmanship will be evaluated under normal standing viewing conditions, approximately five feet from the finished surface, using normal ambient room lighting appropriate for the space.

Flashlights, work lights, spotlights, laser levels, or similar high-intensity inspection methods will not be considered the standard method for determining acceptable drywall workmanship.

Minor cosmetic variations consistent with generally accepted Level 4 finishing practices are not considered defects.

17. Underground Utilities and Excavation

The property owner is responsible for exercising reasonable due diligence to identify and disclose underground installations not reasonably visible or identifiable before excavation.

These may include private electrical lines, irrigation systems, invisible dog fences, low-voltage wiring, septic components, water lines, gas lines, communication cables, drainage systems, and similar underground installations.

Roman Home Maintenance will exercise reasonable care and may require or recommend that public utilities be located through the appropriate utility-locating service before excavation.

Private utility lines are commonly not marked by public locating services and remain the responsibility of the property owner to identify.

If an undisclosed or unmarked private underground installation is damaged despite reasonable care being exercised, responsibility for repair costs will be determined according to the circumstances and applicable law.

Roman Home Maintenance is not responsible for damage caused by inaccurate, incomplete, or unavailable utility-location information supplied by the customer or third parties, except to the extent caused by Roman Home Maintenance's negligence.

18. Permits, Inspections, Codes, and Licensing

Required permits and inspections will be handled as specifically stated in the estimate or scope of work.

Unless specifically included, permit fees, engineering fees, architectural services, inspections, surveys, testing, and similar third-party expenses are not included in the project price.

Roman Home Maintenance will not knowingly perform work that it determines requires licensing, registration, permitting, or professional services outside the company's legally authorized scope.

Work outside Roman Home Maintenance's authorized scope may require the customer to contract separately with an appropriately licensed professional or contractor.

Neither the customer nor any other party may require Roman Home Maintenance to knowingly perform work in violation of applicable law, building codes, permit requirements, or licensing restrictions.

19. Hazardous or Suspected Hazardous Materials

Unless specifically stated otherwise in writing, Roman Home Maintenance does not perform environmental testing, asbestos abatement, lead abatement, mold remediation, biohazard remediation, or removal of other regulated hazardous materials.

If suspected asbestos, lead-containing material, significant mold growth, biological contamination, hazardous chemicals, or another potentially hazardous condition is encountered, Roman Home Maintenance may immediately stop affected work.

Work may remain suspended until the condition has been evaluated and, when necessary, made safe by an appropriately qualified or licensed party.

Testing, remediation, delays, additional mobilization, and related expenses are not included in the original price unless specifically stated.

20. Children, Pets, Occupants, and Work-Area Safety

The customer is responsible for keeping children, pets, occupants, guests, and other persons safely away from active work areas.

Construction areas may contain power tools, sharp objects, ladders, cords, chemicals, debris, exposed openings, and other hazards.

Roman Home Maintenance may suspend work if persons or animals in the work area create an unsafe condition.

Any resulting additional trip or scheduling costs may be charged when the unsafe condition was within the customer's reasonable control.

21. Personal Property and Work-Area Preparation

Unless moving items is specifically included in the scope, the customer is responsible for removing valuables, fragile items, furniture, decorations, electronics, and personal belongings that may interfere with or reasonably be affected by the work.

Roman Home Maintenance will exercise reasonable care when working around remaining property but is not responsible for damage to items the customer was reasonably requested or expected to remove from the immediate work area, except where damage results from negligence.

22. Exterior Access, Landscaping, and Grounds

Exterior work may require reasonable foot traffic, ladders, material staging, equipment, trailers, hoses, cords, or other access across lawns, driveways, landscaping, or similar areas.

Roman Home Maintenance will exercise reasonable care to minimize disturbance.

Normal or reasonably unavoidable effects of access necessary to perform the contracted work are not considered property damage.

Roman Home Maintenance remains responsible for damage resulting from negligence.

23. Cleanup and Debris

Unless otherwise stated, Roman Home Maintenance will remove ordinary job-related debris generated directly by its work and leave the immediate work area in reasonably broom-clean condition.

Standard construction cleanup does not include professional house cleaning, deep cleaning, cleaning unrelated areas, removal of pre-existing debris, or disposal of customer-owned property unless specifically included.

Disposal of unusually large quantities, hazardous materials, appliances, furniture, pre-existing construction debris, or other special waste may result in additional charges unless specifically included in the estimate.

24. Workmanship Warranty

Unless a different warranty is stated in writing, Roman Home Maintenance warrants its workmanship for a period of one year from substantial completion of the applicable work.

The workmanship warranty applies to defects directly caused by Roman Home Maintenance's installation or workmanship.

The warranty does not cover normal wear and tear, abuse, neglect, improper maintenance, customer modifications, work performed or altered by others, manufacturer or product defects, customer-supplied materials, movement or settling of the structure, moisture or water intrusion from sources outside the contracted work, pest damage, weather-related damage, pre-existing conditions, concealed conditions, or failures caused by systems or components outside Roman Home Maintenance's scope of work.

The customer must notify Roman Home Maintenance within a reasonable time after discovering a potential workmanship issue and provide a reasonable opportunity to inspect the work.

When a valid workmanship defect is confirmed, Roman Home Maintenance will be given a reasonable opportunity to correct the covered work.

The workmanship warranty does not transfer to a subsequent property owner unless Roman Home Maintenance agrees otherwise in writing.

Manufacturer warranties, when applicable, remain subject to the manufacturer's individual terms and conditions.

25. Photography, Video, Project Documentation, and Media Use

Roman Home Maintenance may photograph or record video of the property, work area, existing conditions, work in progress, completed work, damage, repairs, materials, or other job-related conditions when reasonably necessary for legitimate business purposes. These purposes may include estimating, documenting existing conditions, maintaining project records, quality control, warranty or dispute documentation, training, and verifying work performed.

Photos and videos taken for project documentation are considered part of Roman Home Maintenance's business records and may be retained as reasonably necessary. Permission to take and retain project-documentation photos or videos does not automatically constitute permission to use those images publicly or for marketing purposes.

Use of project photos or videos for marketing, advertising, social media, the Roman Home Maintenance website, portfolio materials, promotional content, or other public-facing purposes will be based on the customer's separate Photo & Media Consent selection for that project. Customers may approve or decline marketing use without affecting pricing, scheduling, service, or their relationship with Roman Home Maintenance. If marketing consent is not affirmatively provided, project media will not be used for marketing or promotional purposes.

When marketing permission is granted, Roman Home Maintenance will make reasonable efforts to avoid displaying personal information, house numbers, license plates, children, or other identifying information unless additional permission is obtained when appropriate.

Marketing consent applies only to media associated with the project for which permission was provided. Declining or withholding marketing consent does not restrict Roman Home Maintenance from taking or retaining reasonable project-documentation photos or videos for legitimate internal business purposes.

26. Events Beyond Reasonable Control

Roman Home Maintenance is not responsible for delays caused by circumstances reasonably outside its control.

These may include severe weather, natural disasters, utility interruptions, illness or injury, emergencies, material shortages, supplier or shipping delays, equipment failure, governmental actions, permit or inspection delays, labor shortages, or similar circumstances.

Reasonable efforts will be made to resume and complete work when conditions permit.

27. Completion and Customer Inspection

Upon substantial completion, the customer will have a reasonable opportunity to inspect the work.

Any readily observable concern should be reported as soon as reasonably possible so Roman Home Maintenance has an opportunity to inspect and, when appropriate, correct it.

Minor incomplete or corrective items that do not materially prevent the intended use of the completed work do not automatically justify withholding the entire outstanding contract balance.

Final payment is due according to the applicable payment schedule.

Receipt of final payment acknowledges substantial completion and acceptance of the work, subject to any applicable written workmanship warranty and unresolved items previously reported to Roman Home Maintenance.

28. Suspension or Termination of Work

Roman Home Maintenance may suspend or terminate work for nonpayment, unsafe conditions, customer interference, denial of reasonable property access, discovery of hazardous conditions, requests to perform unlawful or unauthorized work, material breach of the agreement, or other circumstances that make continued performance unreasonable or unsafe.

The customer remains responsible for payment for labor performed, materials purchased or committed, mileage, equipment charges, and other amounts properly incurred through the date work stops.

29. Collection Costs

To the extent permitted by applicable law, the customer is responsible for reasonable costs incurred in collecting unpaid amounts, including collection agency charges, court costs, filing fees, and reasonable attorney's fees.

Nothing in these Terms and Conditions waives any payment, collection, or lien rights available to Roman Home Maintenance under applicable law.

30. Entire Agreement and Electronic Acceptance

The accepted estimate or proposal, written scope of work, these Terms and Conditions, and approved change orders constitute the agreement between Roman Home Maintenance and the customer.

If a specific provision in an accepted estimate or written change order directly conflicts with these general Terms and Conditions, the more specific written project provision will control for that particular issue.

Acceptance through Jobber or another approved electronic system constitutes acceptance of these Terms and Conditions to the extent permitted by applicable law.

Electronic communications, including email, text messages, and communications through Jobber, may be used to document approvals, selections, change orders, scheduling decisions, and other project communications.

If any provision of these Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

Failure by Roman Home Maintenance to enforce a provision on one occasion does not constitute a permanent waiver of that provision.

These Terms and Conditions are governed by the laws of the State of South Carolina.